Yesterday I went to the pharmacy to pick up several prescriptions. I've been going there a few times a month for the past year since for some reason I can't get all of them on the same refill schedule. Thanks to that, I've come to recognize many of the people behind the counter.
A couple of months ago, there was a new woman there. As per usual, I gave my name (last, then first) and birthdate. Now, my names are not that unusual, nor are they that difficult to spell. But I had to repeat myself a few times. Then my birthdate gave her pause. But fine - she's new and learning new systems. It was the fact that she couldn't seem to translate any of that into finding the bags with my pills in them that worried me, but again... she's new.
The second time I was there, she had the same problem with the person ahead of me. And then me. Again. She's no longer that new, so I was a little more worried. And yesterday, same thing: repeated spelling of my name, repeated giving my birthdate, and some difficulty pairing those with the bags of pills waiting.
I'm all for giving people with learning or developmental issues the opportunity to earn a living and to be productive members of the community. I don't care if English is not your first language and you're learning - in part - on the job. But, this is a pharmacy. This person (and I have no idea if she has some learning or developmental issues or what her native language is) is handing out medication to people. While I do check every package before paying, I don't know that everyone else does.
Shouldn't a major (national) drug store chain be a little more careful about who is behind the pharmacy counter?