Notable Quotes

'It's like a good filing system always has a Miscellaneous section,' Alban said. 'It's not a failure to have some things that can't be filed in exactly the right file, it's just acknowledging something about how things work in the real world. That's what Miscellaneous is for and the alternative isn't more accuracy, it's less, because you end up overstretching definitions or creating a fresh file for every single thing, each unit, and that's not filing, that's naming. Miscellaneous is the definition that makes sense of all the others. In the same way, a litter bin is the heart of tidiness.'

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