I hate being in relationships I can't get out of, or relationships that I want to get out of but am having a hard time making that happen. Specifically, credit card and catalog relationships. Luckily, I got out of AOHell years ago and will never go back.
Recently there's been a lot of chatter about going to Catalog Choice and opting out of catalogs you do not want to get any more In November, I signed on and started with 21 (I get more, but I thought I'd start with the most egregious mailers). Since then only LL Bean has agreed to stop sending me catalogs. I've followed up on a number of them, and today I finally called two and said "please, stop - I don't shop via catalog, and I really don't need the extra paper." Their response? "We'll see what we can do, but are you sure you don't want them? People really do use them, you know." And then they offered me a discount on anything I bought today!
And then there was the credit card I canceled this weekend. I've paid it off, and I really don't need it. The service rep. offered me a lower rate (how much lower than 0% can you actually get?), balance transfers, credit protection... in short, everything except canceling the card. It wasn't until I asked for a supervisor that they agreed to transfer me to the cancellation people, where I went through the rigmarole all over again. It's inconceivable that I just don't want all that credit floating around!
The problem is that these companies put so much stress on reps to retain clients/customers/suckers that they don't think about how much goodwill they'd garner if they just allowed us to gracefully exit the relationship. I may not shop at the stores for whom I get continual catalogs - and it costs them money to send the damned things to me on a weekly basis. I may not ever return to that financial institution because of the bad taste in my mouth. They would retain me if they treated me better at the end. But not now!
Somewhere in all this are thoughts about students and books and research, but I'm too irritated for them to coalesce. Stay tuned.