I'm not an unreasonable person, really. I understand the difficulties evaluating the extent of the damage, and repairing lines, etc.. What I don't understand is how this utility (essentially a monopoly under NYS rules about territories) can be so lacking in the communication department.
- For the first 24-26 hours, nothing was posted about my street and its status.
- Then we moved to "Assessing".
- Then the website indicated that our power would be restored by noon, Wednesday.
- And by six pm Tuesday the street had been removed from their site.
So I called them, only to get an automated message saying that power had been restored at 5:23pm that night.
Uh, no. Not really. Trust me, I can tell the difference between "power" and "no power".
And it wasn't just me, it was every one of my neighbors.
Another call, this time to complain that the communication and information was erroneous. Result? We're back on the list of streets missing power. But unlike virtually every other street in our town, we're neither "assessing" nor being assigned a restoration time/date.
One of my neighbors said that his homeowners policy has a $500 deductible for these things, and there's no way he'd lost $500 worth of food - and he has two 20-something children living in the house. Me? The Herd's food is fine. And there's no way I had $500 worth of food in my fridge/freezer. So, no luck there.
But I've had well over $500 loss in terms of inability to do work (although I am reading up a storm, pardon the pun), inconvenience and general irritation. Can't recoup that, can I? And NYSEG's spokespeople? So understanding (oddly, they've all been through a similar outage, so they do know what I'm going through).
But essentially useless.